Soumya
Srivastava

As an Operations & Strategy Intern at The Shri Ram Academy, I was entrusted with two high-priority, independent projects, reporting directly to the VP of Operations and HR. My primary challenge was to re-engineer the procurement workflow to align with the new SAP S/4HANA implementation; my redesigned process successfully cut the procurement cycle time by 28%. In parallel, I was tasked with a strategic review of their Microsoft 365 usage. I conducted a comprehensive cost-benefit analysis and developed a new data governance framework, which identified ₹9 lakh in potential annual savings for the institution.

Leading the Rooms Division at ITC Rajputana, I directed a 90-member team across Front Office, Housekeeping, and Guest Relations, taking full ownership of the hotel's guest experience and operational performance. My primary focus was implementing rigorous operational excellence and cost-management strategies to enhance profitability while upholding luxury brand standards. This dual focus on efficiency and service quality led to significant improvements in our delivery, earning me the 'ACE' Award for exceptional management.

My time as a Management Trainee was a high-speed immersion into flagship hotel operations, with rotations through properties like ITC Grand Central and ITC Kohenur. A highlight of this role was my contribution to the pre-opening teams for four new hotels, where I was instrumental in establishing their core operational frameworks from the ground up. This foundational experience was a unique blend of strategic planning, including executing sales initiatives, and hands-on execution, such as developing new training modules for operational staff.